Refund policy
REFUND POLICY
At SUJI SKIN, we strive to ensure that every customer is completely satisfied with their purchase. If you are not satisfied with your purchase for any reason, we offer a refund or exchange within 10 days of receipt,
subject to the following conditions:
Eligibility: To be eligible for a refund or exchange, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used due to hygiene reasons, except in cases where the product is defective or damaged upon receipt.
Eligibility: To be eligible for a refund or exchange, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used due to hygiene reasons, except in cases where the product is defective or damaged upon receipt.
Change of mind policy : We regret to inform you that we do not offer change of mind returns for purchases made online or in-store . Please carefully consider your selections before completing your purchase. However, we do offer exchanges or refunds for items that are faulty or not as described. Thank you for your understanding.
Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, in order to be eligible for a refund or exchange.
Return Process: To initiate a return, please contact info.sujiskin@protonmail.com to request a return authorization. Once your return is authorized, please securely package the product and ship it back to us at the address provided. Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to our error or a defective product.
Refund Processing: Refunds will be processed within 10 days of receiving the returned product. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a refund, replacement, or exchange.
Non-Refundable Items: Certain items may not be eligible for return or refund, including but not limited to:
Opened or used cosmetics and skincare products
Policy Changes: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. You can always contact us for any return question at info.sujiskin@protonmail.com